Help using the VACCC portal

I need help with benefits or another problem

1. Choose Request Assistance.
2. Describe what you need and where you connected with VACCC. “I am not sure” is an acceptable starting point.
3. Choose the intake form, email draft, or phone call. The preparation page does not submit a request by itself.

Staff review your situation and explain eligibility, documents, and next steps. Only accredited representatives provide individualized VA claims representation. An outreach event may provide information or appointment scheduling rather than claims work.

I want to visit a location

Choose Find VACCC Near You. Use the location list if the map is difficult to use. Select a location to review its details, available services, and directions. Confirm the schedule and whether an appointment is required before traveling. A scheduled event is different from staff being on site now.

If the map or location list will not load, call (312) 433-6010. Do not rely on an unavailable live map for current availability.

I want larger text or less visual movement

Open Reading & accessibility options at the top of the page, then use Text size. Choose Larger or Largest. You can also use your browser’s zoom settings. High contrast increases the contrast of portal text and controls. Reduce motion turns off page animations. These settings apply on this browser and do not change your account.

Choose Reset display to restore the standard settings. Map images, documents, videos, and outside websites may have their own display controls.

I use a keyboard or screen reader

Use the Skip to main content link when it appears on keyboard focus. Press Tab to move forward and Shift + Tab to move back. Use Enter to follow a link, and Enter or Space to activate a button. In the updated shared dialogs, Escape closes the window and returns focus to the previous control. Use the location list as an alternative to map interaction.

I need a document

Open the Veterans Guide (PDF) or open the printable services book (PDF). The PDF files may not provide the same accessibility features as the portal pages. If you cannot use a document, call the office or request another format.

I am a member, volunteer, or staff member

Use the portal’s member or staff sign-in option. Use the account and access assigned to you. Display settings do not change permissions or make protected information public. You can paste your password or use your password manager.

Where did the tools move?

On the public home page, use the task links to reach Services, Membership & Forms, Meetings, or Organizations. In the signed-in workspace, choose Organizations for roster and membership tools, Meetings for RSVP and attendance, Events & Locations for check-ins, Communications for documents and reminders, or Governance for board and representation tools. Administrators can open Administration for records and system tools. Access depends on your assigned role. Administrators can open Users & permissions to see plain-language descriptions of each account role. A commission member requires an organization assignment.

Choose a labeled group to open its choices. On check-in pages, optional meeting RSVP is below the check-in form. Choose View all statistics to expand the compact impact summary.

Common terms

VACCC

Veterans Assistance Commission of Cook County.

VA

U.S. Department of Veterans Affairs.

VSO

Veteran Service Officer when referring to staff providing benefits assistance. It can also mean Veterans Service Organization when referring to a membership organization.

I found an accessibility problem

Call (312) 433-6010 or email VACCC about portal access. Identify the page, what you were trying to do, and the difficulty you experienced. If possible, include the device and browser you used. Do not send Social Security numbers, medical records, or financial account numbers in an ordinary email.

This release improves accessibility using Web Content Accessibility Guidelines as an engineering target. A complete accessibility audit of the live portal, connected forms, documents, videos, and all staff workflows is still needed. This page does not certify ADA compliance.